Helping you solve any issue you have is the top priority for me (Christian Villum, founder) in running Perfectly Deep.
You have several options to get help:
Browse the Knowledge Base
Start with looking here in the Knowledge Base (where you are also reading this, place on support.perfectlydeep.com) to see if your issue is easily fixable and whether a solution has already been described.
Submit a ticket
You are also welcome to submit a ticket, where you will receive a personal response within 24 hours. To do so, simply click the speech bubble in the lower right corner of any page on the Perfectly Deep website. Follow the instructions and click send. You will hear back very soon.
Call the emergency number
In an emergency, you can call me on (+45) 20877153. Please bare in mind that this is my personal phone number, so please only use in dire cases. Thank you.